• Does Bubbles work as a dry cleaner? When you come to Bubbles, don't picture a dry cleaner or a traditional laundromat! This self-service laundromat is just like doing laundry at home, only with larger-capacity machines—it's faster and much more efficient!
• What does it mean that Bubbles is self-service? There is no staff on duty at our laundromats. You'll need to start the wash and dry cycles yourself. Don't worry—just follow the simple instructions on the payment machine. If you have any problems, please contact our customer support at the phone number provided.
• What is the Bubbles payment terminal? The payment kiosk is the hub of the Bubbles automated system. Here, you can select the machine you want to use, make a payment, sign up, add credit, or redeem a coupon.
• What are the benefits of registering with Bubbles? By registering with Bubbles You can easily use our services, always at significantly lower prices. In addition, you’ll have access to a wide range of other convenient services that you can set up with a single click through the interface My.Bubbles.
• How can I sign up for the Bubbles system? All you need to do is enter your email address and a password of your choice, and use these details to register either at the payment terminal in the store, through the Bubbles app, or via the interface My.Bubbles. Remember these two pieces of information—you'll be able to use them later to log in quickly and easily to your Bubbles account online, in the mobile app, or at a payment kiosk.
• What should I do if I forgot my password? First, try searching your email inbox for the notification you received after registering from the address hello@bubbleslaundry.sk. You can request a new password only through the my.bubbleslaundry.sk interface by clicking on the „Forgot your password?“ link and entering your registered email address. If you use a Gmail account, the email may sometimes be delivered to your Spam or Promotions folder.
• Why it's beneficial for me to be a Bubbles loyal customer:
  • As a loyal customer, you can take advantage of our services at discounted rates.
  • At the interface My.Bubbles You can top up your loyalty credit online.
  • Through the interface My.Bubbles You can request an invoice, which you can then download yourself directly from the same page. * For more information, see point 7.
  • At the interface My.Bubbles You can see the availability of the machines and have the option to reserve them.
  • As a loyal customer, you regularly receive our Bubbles newsletter, which keeps you up to date on the latest promotions, news, and tips from Bubbles.

• Can I use the internet at Bubbles? Yes, we offer free Wi-Fi access at most of our locations! Look for the Wi-Fi information sign at the location and use the password provided to connect! Wi-Fi availability may vary by location, so please check the specific location’s page for details.
• Do the restrooms in the laundry rooms work? The restrooms at our facilities are not available for use.
• Please use our facilities only for their intended purpose! Please remain on our premises only while using our services. Once your laundry is washed or dried, please leave the area tidy and make room for other customers.
• What should I do if I notice a malfunction or problem? In that case, please send us an email at hello@bubbleslaundry.sk! If the problem requires immediate attention, call our customer support!

• How are your washing machines different from household ones? In our laundry facilities, we use industrial washing machines with a capacity that is double (11 kg for small machines) or triple (16 kg for large machines) that of household washing machines. Most laundromats operate 3 smaller and 1 large washing machine. Thanks to professional settings, the wash cycles are faster yet more effective than those of home machines.
• How do I start a wash cycle? It's very simple!
  • Put your dirty laundry in the machine and close the door with one firm motion!
  • Select a wash cycle on the washing machine's small touchscreen!
  • Go to the payment kiosk and select the correct machine (the one you loaded your laundry into earlier)! If you're already a loyal customer, log in to your Bubbles account first.
  • Pay!
  • Warning!
    • 1) If the payment terminal remains inactive for 2 minutes, it will return to the home screen. That is why it is important to follow the steps listed above!
    • 2) The payment is valid for 5 minutes. This means that if you need to go back to the machine after paying, you have 5 minutes to do so. Otherwise, the program you’ve already paid for will be canceled, and you’ll need to repeat the transaction.
• What payment methods do you accept? In cash (coins and bills) or at locations where card payments are accepted, including credit cards. As a loyal customer, you can also pay using your credit (you can top up your credit online HERE or directly at the payment kiosk). The payment process itself is very simple; just follow the instructions on the payment kiosk.
• What types of banknotes does the ATM accept? You can use 5.00, 10.00, 20.00, and 50.00 euro bills to make payments and top up your credit.
• How long does a wash cycle take? Our wash cycles last about 30–35 minutes. Thanks to professional settings, these cycles are faster yet more effective than those for home use.
• How do I know when the wash cycle is finished? You can keep track of the remaining program time on the machine's display. When the program ends, the machine will beep and the door will open automatically.
• What can I wash at your place? Almost anything that can be washed in a washing machine. You can put not only clothes but also various small and large household textiles into our machines. For example: curtains, blankets, comforters, pillows, various covers, sleeping bags, towels, kitchen towels, etc.
• Please do not put the following items in the machine: rugs—especially woven ones. Use designated washing machines to wash fabrics containing animal hair. You can find a list of facilities where you can wash fabrics containing animal hair here.
• Do I need to bring my own laundry detergent? The system automatically dispenses detergent based on the selected program. The Bubbles Laundry System uses exclusive dosing technology that adds a disinfectant, neutralizer, degreaser, blood stain remover, and fabric softener to each program in addition to the detergent. You cannot—and it makes no sense to—use your own detergent.
• Can people with sensitive skin use your laundry detergents? We use liquid detergents, which rinse out of the clothes more easily during the rinse cycle. We add a disinfectant to every load, which disinfects both the clothes and the drum during the wash cycle and before the rinse cycle.
• What wash cycles are available? You can choose from 7 programs based on the type of laundry or fabric:
  • WHITES 60 °C
  • COLORS 40 °C
  • WHITES 40 °C
  • DELICATE 30 °C
  • BED LINEN 35 °C
  • HEAVILY SOILED 60 °C
  • DISINFECTANT 60 °C
• What is the proper way to load the machine? Although the capacity of washing machines is specified by weight, it’s also worth paying attention to the volume of the laundry. If there’s still space left in the drum after loading the laundry and you can easily fit your hand on top, the machine isn’t overloaded.
• Can I reserve a machine? Yes! As a registered loyalty customer through the interface My.Bubbles.

• What kinds of dryers are found in laundry rooms? We have two types of dryers: with capacities of 16 kg and 25 kg. The 16-kg dryers are designed for laundry from 11-kg washing machines, while the 25-kg dryers are designed for the load from 16-kg washing machines. Please never put laundry washed in a larger washing machine into a smaller dryer, because overloading it will significantly reduce its drying efficiency!
• How do I start the drying cycle? It's very simple:
  • Put your wet laundry or fabrics in the machine and close the door!
  • Use the +/- buttons on the machine's display to select the desired temperature! You can choose from 6 settings ranging from 65 to 90 °C.
  • Go to the payment machine and select the correct machine (the one you loaded your laundry into earlier)! If you're already a loyal customer, log in to your Bubbles account first!
  • Pay!
• What payment methods do you accept? In cash (coins and bills) or at locations where card payments are accepted, including credit cards. As a loyal customer, you can also pay using your credit (you can top up your credit online HERE or directly at the payment kiosk). The payment process is very simple—just follow the kiosk's instructions!
• What types of banknotes does the ATM accept? You can use 5.00, 10.00, 20.00, and 50.00 euro bills to make payments and top up your credit.
• How long does the drying cycle take? Our drying cycles last 37 minutes—the price covers this drying time. The cycle length is fixed, but you can pause the cycle during this time and, if necessary, remove your laundry. During a single cycle, we recommend opening the door no more than once and closing it within 1 minute; otherwise, the program will be canceled and you’ll have to pay again. Caution! The laundry in the drum may be hot, especially metal parts (e.g., clasps, zippers, etc.).
• How do I know when the program has finished? You can keep track of the remaining program time on the machine's display. When the program ends, the machine will beep at regular intervals until you open the door.
• What should I do if my laundry hasn't dried? Our experts have set the drying time to be sufficient when the temperature is correct and the load size is appropriate. However, for effective drying, it’s essential to load the machine correctly (see below). If the laundry is still damp, you can start a new cycle.
• What is the best way to load a dryer? It's very important not to overload the machine! This will also help prevent your laundry from getting wrinkled. We recommend sorting and drying items that take longer to dry—such as towels, bathrobes, thick blankets, and jeans—separately from the rest of your laundry. Also, make sure there are no knots in your laundry that could prevent it from drying properly.
• Can I reserve a machine? Yes! As a registered loyalty customer through the interface My.Bubbles.
• Do you have machines that both wash and dry? No, we have separate washers and dryers. You need to start and pay for the wash and dry cycles separately. Of course, you can choose to just wash or just dry your clothes.

• What items can be washed in washing machines and dryers designated for fabrics containing animal hair? You can wash your pet's pillows, stuffed animals, beds, and blankets here.
• What fabrics can't be washed? It is not possible to wash larger items of fabric that are not intended for pets (e.g., horse blankets).
• Is there an extra charge for this service? No, washing and drying items with animal hair costs the same as our regular services, and you can also use our coupons and special offers for these items.
• What wash cycles are available?
  You can choose from 6 programs based on the type of fabric:
  1. Delicate, with a 30° scent
  2. Regular, with 40° fragrance
  3. Heavily soiled, with a 60° scent
  4. Delicate, Unscented 30°
  5. Normal, unscented, 40°
  6. Heavily soiled, unscented, 60°
• Can I reserve a machine? Yes, you can! Reserving machines for fabrics with animal hair works the same way as for regular machines! We recommend that you download the Bubbles app and check the current machine availability before you head out!
• Where is this service available? You can find the current list on the website https://bubbleslaundry.sk/petbubbles. 
• On which machines is the service available? How do I know which one to use? Both in the laundry room and in the app, we've separately marked the washers and dryers designed for fabrics with animal hair. Just look for the paw print!
• What should I be careful about when washing and drying? Please keep in mind that your pet's fabrics will be perfectly clean after washing, but some pet hair may remain on them.

  Please, if any hair remains in the drum after use, wipe down the machine yourself!

  Please do not shake the fabrics you want to clean in the laundry room! Keep the area clean!

• What is the Bubbles Loyalty Program? Bubbles Loyalty Program It allows you to use our services easily and always at significantly lower prices. In addition, you’ll have access to a number of other convenient services that you can manage with a single click through the interface My.Bubbles.
• How can I become a Bubbles loyalty customer? Simply register with your information either at the payment terminal in the store or through the interface My.Bubbles. When you register, the system will ask for a username and password. Based on your first and last name, the system will automatically suggest a username, but you don’t have to accept it—you can choose your own, as long as it’s not already taken.  It’s important to remember your username and password, because later on, they’ll give you quick and convenient access to your Bubbles account online, through the mobile app, or directly at a payment terminal.
• What should I do if I forgot my password? Request a password reminder to be sent to the email address you provided during registration. The system will immediately send you a link where you can set a new password. Only you will know your new password—customer service cannot see this information, which is why you can only set a new password by requesting a password reminder. For this reason, it is very important that the email address you provided during registration is valid and that you confirm it by clicking the link the system sends you after registration. If you use a Gmail account, the email may end up in your Spam or Promotions folder.
• Why it's beneficial for me to be a Bubbles loyal customer:
  • As a loyal customer, you can take advantage of our services at discounted rates. 
  • At the interface My.Bubbles You can top up your loyalty credit online.
  • At the interface My.Bubbles You can check the availability of the machines and make a reservation.
  • As a loyal customer, you regularly receive our Bubbles newsletter, which keeps you up to date on the latest promotions, news, and tips.

• Where are the Bubbles laundromats located? You can find a detailed list of stores always under the "Stores" menu item! 
• What are your hours of operation? Hours of operation vary by store, but all stores are open year-round, including weekends and holidays, typically from 12:00 a.m. to 12:00 a.m., although some locations have reduced hours from 6:00 a.m. to 11:00 p.m. and are closed at night. At these laundromats, you can start your last cycle no later than 40 minutes before closing time. Detailed information about opening hours can always be found on the specific location’s page.

Warning! After 10:00 p.m., even if the store is open, you can only enter our 24-hour stores with an SMS code! Look for the SMS entry system and instructions for use at the entrance. Entry usually works as follows:

1. If the laundry room is open but the door can only be unlocked with a code, use the keypad next to the door.

2. Enter your phone number with the area code **421** and press **#**.

3. You will then receive an access code via text message.

4. Enter the code you received using the keypad, and press **#**.

5. The door beeps, and you can open it.

If the system isn't working, please call our customer service at +421-23301-5269. 🔑

• How much do the services cost? You can always find detailed information about the prices of our services on the subpage for the respective store or by clicking on the store in the mobile app.

• • How can I pay? In our stores, you can pay with cash (coins and bills) or a credit card. The vending machine accepts coins in denominations of 0.50, 1.0, and 2.0 € and bills in denominations of 5.00, 10.00, 20.00, and 50.00 €. As a registered user, you can also pay with prepaid credit. You can top up your credit HERE or directly at payment terminals in stores. You can also top up your credit with €5.00, €10.00, €20.00, and €50.00. You can also top up your credit using the SimplePay system via the Bubbles Laundries app, where you can start a machine and top up your credit, or via my.bubbleslaundry.sk.

How can I request an invoice? According to Slovak regulations, paper receipts for payments made at payment terminals are sufficient as legally valid expense receipts for businesses, without the need to include customer information.

• When making online payments and starting the washing machine, registered users will receive a confirmation email with the necessary information. If, for technical reasons, a receipt is not issued, please email hello@bubbleslaundry.sk, and our team will assist you once the transaction has been identified.
• When applying discounts, the final amount is calculated after deducting the percentage discount and is rounded to the nearest €0.50 according to the following rule: final amounts between €0.01 and €0.49 are rounded down; final amounts between €0.50 and €0.99 are rounded up.

• Is it possible to reserve a machine in advance? In most of our laundromats, you can reserve a machine in advance.

Do I have to stay where I am until the wash or dry cycle is finished? Not at all! You can leave your clothes at the laundromat while they're being washed or dried, but do so at your own risk.

• Bubbles is also a modern, comfortable social space where you can relax on the couch, chat with friends or acquaintances, surf the web via Wi-Fi, send your latest work emails, or watch videos.

• Contact us here: hello@bubbleslaundry.sk

• If the laundry room is open but the door is locked, you must use the keypad by the door to enter.
• Enter your phone number with the area code **421**, then press the **#** button.
• You will then receive a text message with an access code. Enter this code again on the keypad and press **#**.
• The door will beep, and you can open it. If the system isn't working, please call our customer support at +421-23301-5269. 🔑